Last updated: October 16, 2025
Welcome to NEVE ELLA LTD ("we", "our", "us").
This Shipping and Delivery Policy explains how we handle the shipment, delivery, and tracking of your orders placed on https://www.viabrence.com.
We proudly ship products worldwide, including the EU, MENA, Asia, and North America.
Customers in the United Kingdom enjoy access to our fast and reliable shipping network.
Estimated delivery times vary depending on your location, order size, and selected shipping method:
Please note that unforeseen delays caused by customs processing, weather conditions, or courier service disruptions are outside our control.
Shipping costs are automatically calculated at checkout based on product weight, destination, and carrier rates.
You may also benefit from:
All available shipping methods and costs will be clearly displayed during checkout.
Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier information.
You can track your shipment directly through our website or the carrier's tracking portal.
International orders may be subject to customs duties or import taxes depending on your country's regulations.
These charges are the responsibility of the recipient unless otherwise stated during checkout.
Please ensure that your shipping address is complete and accurate at the time of purchase.
NEVE ELLA LTD is not responsible for delivery delays or failed shipments caused by incorrect or incomplete addresses.
If your order is significantly delayed or appears lost in transit, please contact our support team.
We will liaise with the courier to locate or replace your package where applicable.