Order Cancellation Policy

Last updated: October 16, 2025

Introduction

At NEVE ELLA LTD, we understand that plans can change.
This Order Cancellation Policy explains how and when you can cancel your order placed through https://www.viabrence.com.

Cancellation Window

You may cancel your order within 1 days of placing it, provided that it has not yet been processed or shipped.

Once an order is shipped, it cannot be cancelled but may still be eligible for return under our Return Policy.

How to Cancel an Order

To cancel your order, please contact our support team as soon as possible using one of the following methods:

📧 Email: contact@viabrence.com
📞 Phone: +1 (555) 123-4567

When contacting us, please provide:

• Your full name
• Order number
• Reason for cancellation (optional)

Refunds After Cancellation

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.
Refunds typically take up to 60 days to process, depending on your payment provider.

Orders Already Shipped

Once your order has been shipped, we are unable to cancel it.
However, you can initiate a return request after delivery by following the instructions in our Return Policy.

Exceptions

Certain products may not be eligible for cancellation, including:

• Custom or made-to-order items
• Gift cards or digital downloads
• Limited edition or promotional items

Governing Law

This Order Cancellation Policy is governed by the laws of United States of America.